How we use your information

This privacy notice tells you what to expect when Forth Valley Advocacy (FVA) collects personal information. It applies to information we collect about:

  • visitors to our websites
  • complainants and other individuals in relation to an advocacy complaint or enquiry
  • people who use our services
  • job applicants and our current and former employees

Visitors to our websites

When someone visits we collect standard internet log information. We collect this information in a way which does not identify anyone and we do not attempt to find out the identities of visitors to our website.

Use of cookies by FVA

Our website collects cookies for analytical purposes only. This is through a service called Google Analytics. This contains no personally identifiable information whatsoever.

People who use our services

FVA has to hold the details of the people who have requested advocacy services; we use these details to provide the service the person has requested and for other closely related purposes. For example, we use information about people who have had advocacy support to ask them if they are happy with the service they received. This also allows our commissioners to contact people and monitor the quality of our service, however people can ‘opt-out’ if they do not wish to be contacted by our commissioners.

Job applicants, current and former FVA employees

When individuals apply to work at FVA, we only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference, we do this with permission.

Personal information about unsuccessful candidates is held for 12 months after the recruitment process has been completed, it is then be destroyed or deleted. We retain depersonalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Once a person has taken up employment, we compile a file relating to their employment. The information contained in this is kept secure and is only used for purposes directly relevant to that person’s employment. Once their employment with FVA has ended, we will retain the file in accordance with the requirements of our retention policy and then delete it.

Information sharing

We will not share any of your information for marketing purposes.

We will always seek your consent before sharing with others unless you disclose information that we consider a threat to yourself or others; ideally we will always try to let you know when we have to do this.

Complaints or queries

We try to meet the highest standards when delivering our service. For this reason, we take any complaint we receive very seriously. We encourage people to let us know when they think we have not given a good service and welcome suggestions for how we can improve.

This privacy notice does not provide exhaustive detail of all aspects of FVA’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

1 The Bungalows