How we use your information
This privacy notice tells you what to expect when Forth Valley Advocacy (FVA) collects personal information. It applies to information we collect about:
- visitors to our websites
- people who complete a web contact form
- complainants and other individuals in relation to an advocacy complaint or enquiry
- people who use our services
- job applicants and our current and former employees
For any of your personal data that we hold you have the following rights:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling.
This means that you can ask at any time to see the information we have about you or withdraw any consent that allows us to have your personal data. When you withdraw consent your personal information will be removed from all of our systems without undue delay and there will be no record that you have had any contact with our service.
Visitors to our websites
When someone visits www.forthvalleyadvocacy.com we collect standard internet log information. We collect this information in a way which does not identify anyone and we do not attempt to find out the identities of visitors to our website.
Our website collects cookies for analytical purposes only. This is through a service called Google Analytics. This contains no personally identifiable information whatsoever and is deleted after 1 day.
People who use our services
With the persons consent, FVA has to hold the details of the people who have requested advocacy services; we use these details to provide the service the person has requested and for other closely related purposes, for example, we use information about people who have had advocacy support to ask them if they are happy with the service they received. We ask permission for our commissioners to contact people and monitor the quality of our service.
Where the person is unable to give consent, personal data is held as a legitimate interest to enable us to provide a service that is a legal requirement.
Job applicants, current and former FVA employees
When individuals apply to work at FVA, we only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference, we do this with permission.
Personal information about unsuccessful candidates is held for 2 months after the recruitment process has been completed, it is then be destroyed or deleted. We retain depersonalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.
Once a person has taken up employment, we compile a file relating to their employment. The information contained in this is kept secure and is only used for legitimate interests directly relevant to that person’s employment. Once their employment with FVA has ended, we will retain the file in accordance with the requirements of our retention policy and then delete it.
We will not share any of your information for marketing purposes and do not fund raise directly from our clients, past and present.
We will always seek your consent before sharing with others unless you disclose information that we consider a threat to yourself or others; ideally we will always try to let you know when we have to do this.
Complaints or queries
We try to meet the highest standards when delivering our service. For this reason, we take any complaint we receive very seriously. We encourage people to let us know when they think we have not given a good service and welcome suggestions for how we can improve.
This privacy notice does not provide exhaustive detail of all aspects of FVA’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
1 The Bungalows
27 April 2018