Aims

To enable clients to gain access to information and services, to fully explore and understand their options, and to make their views and wishes known

To empower people to represent their own interests and views and where this is not possible to advocate on their behalf

 Objectives

  • To provide a person centred service, that uses either instructed, or non- instructed advocacy models depending on the needs and wishes of the client.
  • To provide a service that aims to empower the person using a strength-based approach to self-advocate and supports them to have their voice heard.
  • To act in a safeguarding role for people who unable to act on their own behalf.
  • To inform clients of all available options and choices to enable them to make informed choices using language and communication tools that are clearly understood.
  • To work with our clients towards identified and agreed issues.
  • To work with our clients to identify their preferred outcome.
  • To use our resources flexibly, including staff.
  • To regularly review and monitor the quality of service provision to include feedback from clients. 

Values

  • To ensure we are directed by the SIAA Principles & Standards.
  • To keep the individual as the primary focus.
  • To encourage people who use our service to contribute to the development of our organisation.
  • To be non-judgemental.
  • To build co-productive, problem solving relationships with people who use the service, carers, care managers and commissioners, and the wider community.
  • To work with stakeholders to maintain high standards in the provision of advocacy.
  • To work within the boundaries of confidentiality.
  • To provide an independent service accessible to all.

We DO

  • Support you to access information regarding your care and treatment and/or what services may be available to you.
  • Let you know what your rights are to allow you to make informed choices and decisions about issues which may affect your life.
  • Ensure you views and opinions are heard and respected.
  • Signpost you on to a more suitable service if we are unable to help you with your issue.

We DON’T

Give advice. Advocacy is about supporting you to make your own decisions and choices not telling you what you should do.

Take referrals specifically for:

  • Benefits
  • Debt
  • Housing

However, if we are already working with a person who needs help with these issues we will refer on as required and provide advocacy support.

But, if you refer yourself or someone else to our service for an issue that is beyond our remit we will try to sign post on to a more appropriate organisation.

Training & awareness talks.

If you would like to find out more about Advocacy or the service that Forth Valley Advocacy provides our team can provide talks and training. To find out about arranging talks or training please contact us at our Larbert office on 01324 557070.